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At ABC Shopping, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully before placing an order.
Return Eligibility
You may request a return if:
The product received is damaged or defective.
The wrong product has been delivered.
The product is missing parts or accessories.
The product is unused, unwashed, and in its original packaging.
The return request is submitted within 7 days of delivery.
To be eligible for a return, the item must be in the same condition as received and include all original tags, labels, invoices, and packaging materials.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products damaged due to misuse or improper handling.
Products returned without original packaging.
Personalized or customized products.
Gift cards and promotional items.
Clearance, sale, or discounted products
Return Process
To initiate a return:
1. Contact our customer support team within 7 days of delivery.
2. Provide your order number and details of the issue.
3. Share photographs of damaged, defective, or incorrect products if requested.
4. Our team will review your request and provide return instructions.
Once approved, the product must be shipped back to us within the specified timeframe.
Refund Policy
After we receive and inspect the returned item:
Approved refunds will be processed within 5–10 business days.
Refunds will be credited to the original payment method used during purchase.
Processing times may vary depending on your bank or payment provider.
You will receive a confirmation email once your refund has been processed.
Exchange Policy
We offer exchanges only for:
Damaged products
Defective products
Incorrect products delivered
If you need an exchange, please contact our support team with your order details.
Cancellation Policy
Before Shipment
Orders can be cancelled before they are shipped. A full refund will be issued to the original payment method.
After Shipment
Orders cannot be cancelled once they have been shipped. In such cases, customers may request a return after delivery according to this policy.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
Notify us within 48 hours of delivery.
Provide clear photographs of the product and packaging.
Our team will investigate and arrange a replacement or refund if applicable.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error.
Return shipping costs may be borne by the customer unless the product received is damaged, defective, or incorrect.
Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.
If you still have not received your refund after these steps, please contact us.
Contact Us
For return, refund, or exchange requests, please contact:
ABC Shopping
Website: abcsopping.com
Email: support@abcsopping.com
Phone: +91 XXXXX XXXXX
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